Claims

Recommended Option: Submit Claims Online

Providers have the option to submit claims through our secure, online . You can submit claims, track claim payments and more. 秋葵app offers this service at no cost.

We encourage you to submit claims online to take advantage of the following benefits:

  • Faster claim processing
  • Reduced administrative costs
  • Reduced probability of errors or missing information
  • Faster feedback on claims status
  • Minimal staff training or cost

Refer to the Navigate Provider Manual for detailed information to submit claims.

秋葵app also partners with Availity to offer electronic claim submission and real-time transactions at no charge through the . You can use the Navigate Availity Portal Registration Guide to get signed up.

Non-participating Providers

Non-participating providers may submit claims to 秋葵app using the Non-Participating Provider Profile Form (Coming Soon). 秋葵app is unable to process claims without this information. Please be sure to attach your W-9 form when you submit this online form.

We want to make it as easy as possible to conduct business with us. In addition to information about how to submit claims and check payments, 秋葵app® offers you tools to find specific information, such as claim status and member coordination of benefits (COB) status.

秋葵app accepts claims in a variety of formats, including online and paper claims.

Get Paid Electronically

秋葵app has partnered with ECHO Health, Inc. to deliver provider payments. ECHO offers three payment options:

  1. Electronic fund transfer (EFT) – preferred
  2. Virtual Card Payment (QuicRemit) – Standard bank and card issuer fees apply*
  3. Paper Checks

*Payment processing fees are what you pay your bank and credit card processor for use of payment via credit card.

Enrollment Instructions

for payment and choose EFT as your payment preference for 秋葵app.

Questions? Call ECHO Customer Support at 1-888-834-3511.

Alternative Option: Submit Paper Claims

For the most efficient processing of your claims, 秋葵app recommends you submit all claims electronically. Paper claim forms are encouraged only for services that require clinical documentation or other forms to process. If providers choose this option, we advise you upload images of the paper claims via the . 

Refer to the Navigate Provider Manual for instructions to submit paper claims.

Payment Review

Payment Review Tool – Use this tool to reference 秋葵app’s pre- and post-payment review processes and appropriate contacts.