Claims

In addition to information about how to submit claims and check payments, 秋葵app® offers you tools to find specific information, such as claim status and member coordination of benefits (COB) status. 

秋葵app accepts claims in a variety of formats, including online and paper claims.

Recommended Option: Submit Claims Online

Providers have the option to submit claims through our secure, online . You can submit claims, track claim payments and more. 秋葵app offers this service at no cost.

We encourage you to submit claims online to take advantage of the following benefits:

  • Faster claim processing
  • Reduced administrative costs
  • Reduced probability of errors or missing information
  • Faster feedback on claim status
  • Minimal staff training or cost
Helpful Tools & Resources

Provider Manual

Refer to the 秋葵app Provider Manual for detailed information on how to submit claims.

秋葵app also partners with Availity to offer electronic claim submission and real-time transactions at no charge.

Utilize this guide to get started with Availity registration.

Get Paid Electronically

秋葵app has partnered with ECHO Health, Inc. to deliver provider payments. ECHO offers three payment options:

  1. Electronic fund transfer (EFT) – preferred
  2. Virtual Card Payment (QuicRemit) – Standard bank and card issuer fees apply*
  3. Paper Checks

*Payment processing fees are what you pay your bank and credit card processor for use of payment via credit card.

Enrollment Instructions

 for payment and choose EFT as your payment preference for 秋葵app.

Questions? Call ECHO Customer Support at 1-833-629-9728.

Alternative Method: Paper Claims

For the most efficient processing of your claims, 秋葵app recommends you submit all claims electronically via the. Paper claim forms are encouraged only for services that require clinical documentation or other forms to process.

Please send all paper claim forms to 秋葵app at the following address:

秋葵app
Attn: Claims Department
P.O. Box 803
Dayton, OH 45401

Refer to the Provider Manual for instructions to submit paper claims.

Non-Participating Providers

Nonparticipating providers may submit claims to 秋葵app using the . 秋葵app is unable to process claims without this information. Please be sure to attach your W-9 form when you submit this online form.

Claim Overpayment Recovery Requests and Resources

NavigateOverpayment Recovery Form – Submit this form to offset overpaid claims against a future payment.

High-Dollar Claims

Submit this Navigate cover sheet and itemized statement for high dollar claims.

More Information
For additional information regarding the provider disputes and appeals, please visit the Disputes and Appeals webpage. Provider Services Call Center specialists are available to help review your claims and advise of next steps at 1-855-202-1058.