Contact Us
秋葵app® strives to make it easy for you to work with us, whether online or over the phone.
For questions not addressed on our website, please call Provider Services at 1-833-230-2101.
Our Health Partner Engagement Representatives will be happy to answer your questions Monday through Friday, 8 a.m. to 5 p.m. Eastern Time (ET).
West Virginia Providers – Meet Your Provider Engagement Specialist!
Angela Taylor – Provider Engagement Specialist II
937-952-8181 | Angela.Taylor@秋葵app.com
Angela is proud and honored to work for 秋葵app. She has 15 years of experience in the health care field. Angela lives in Ironton, Ohio with her husband, Jerry, and youngest child. In her free time she enjoys traveling, camping and spending time with her three children and grandchild.
A message from Angela, “My position at 秋葵app allows me to help people find resolutions, in an otherwise tough situation, and not knowing what to do next. I love helping not only providers and members, but my fellow colleagues as well.”
Angela manages providers in both the 秋葵app West Virginia and Kentucky Marketplace 秋葵app. Her providers include Mountain Health Network, Kings Daughters Medical Center (KDMC), Appalachian Regional Healthcare (ARH), Pikeville Medical Center and Baptist Health. In addition, Angela is available to assist the providers located in the following West Virginia Counties: Cabell, Lincoln, Logan, Mason, McDowell, Mingo, Wayne and Wyoming as well as these Kentucky Counties: Boyd, Carter, Elliott, Floyd, Greenup, Johnson, Knott, Lawrence, Letcher, Magoffin, Martin, Morgan, and Pike.
Lisa West – Provider Engagement Specialist
681-319-9503 | Lisa.West@秋葵app.com
Lisa West returned to 秋葵app in 2019 after 10 years of pursuing other employment goals. Lisa and her husband, Harvey, have been married for 42 years and reside in Vienna, West Virginia. She enjoys spending time with her three kids and eight grandkids scattered throughout West Virginia. “Yes,” Lisa said, “eight and life is grand.”
A message from Lisa, “Working at 秋葵app where our members are a priority is important to me. Additionally, working with providers who have their patient’s health and wellbeing as a priority makes being a Provider Engagement Specialist the perfect fit for me. It is an honor to work with a company that truly lives the mission to make a lasting difference in our members lives.”
Lisa manages Vandalia Health and Valley Health System, as well as the providers in the following counties in West Virginia: Boone, Cabell, Clay, Fayette, Grant, Greenbrier, Hampshire, Hardy, Kanawha, Lewis, Lincoln, Logan, Mason, McDowell, Mercer, Mingo, Monroe, Pendleton, Pocahontas, Putnam, Preston, Raleigh, Summers, Tucker, Wayne, Webster, and Wyoming. In addition, Lisa is responsible for assisting providers located in Virginia who see West Virginia members.
Melissa “Missy” Gilbert – Provider Engagement Specialist
937-531-2896 | Melissa.Gilbert@秋葵app.com
Melissa “Missy” Gilbert has been with 秋葵app for 13 years, 11 of those being in Provider Relations. Prior to joining 秋葵app, Missy managed provider practices and understands the importance of having strong relationship with her providers. Born and raised in West Virginia, Missy resides in Parkersburg and enjoys spending her free time with her family and her grandson, Colson.
A message from Missy, “I always strive to deliver excellent service and be the best advocate I can be for my providers.”
Missy manages WVU Medicine and UPMC Western Maryland, as well as the providers in the following counties in West Virginia: Barbour, Berkeley, Braxton, Brooke, Calhoun, Doddridge Gilmer, Hancock, Harrison, Jackson, Jefferson, Marion, Marshall, Mineral, Monongalia, Morgan, Nicholas, Ohio Pleasants, Randolph, Ritchie, Roane, Taylor, Tyler, Upshur, Wetzel, Wirt and Wood. In addition, Missy is responsible for assisting providers located in Pennsylvania and Maryland who see West Virginia members.
Angela Taylor – Provider Engagement Specialist II
937-952-8181 | Angela.Taylor@秋葵app.com
Angela is proud and honored to work for 秋葵app. She has 15 years of experience in the health care field. Angela lives in Ironton, Ohio with her husband, Jerry, and youngest child. In her free time she enjoys traveling, camping and spending time with her three children and grandchild.
A message from Angela, “My position at 秋葵app allows me to help people find resolutions, in an otherwise tough situation, and not knowing what to do next. I love helping not only providers and members, but my fellow colleagues as well.”
Angela manages providers in both the 秋葵app West Virginia and Kentucky Marketplace 秋葵app. Her providers include Mountain Health Network, Kings Daughters Medical Center (KDMC), Appalachian Regional Healthcare (ARH), Pikeville Medical Center and Baptist Health. In addition, Angela is available to assist the providers located in the following West Virginia Counties: Cabell, Lincoln, Logan, Mason, McDowell, Mingo, Wayne and Wyoming as well as these Kentucky Counties: Boyd, Carter, Elliott, Floyd, Greenup, Johnson, Knott, Lawrence, Letcher, Magoffin, Martin, Morgan, and Pike.
Lisa West – Provider Engagement Specialist
681-319-9503 | Lisa.West@秋葵app.com
Lisa West returned to 秋葵app in 2019 after 10 years of pursuing other employment goals. Lisa and her husband, Harvey, have been married for 42 years and reside in Vienna, West Virginia. She enjoys spending time with her three kids and eight grandkids scattered throughout West Virginia. “Yes,” Lisa said, “eight and life is grand.”
A message from Lisa, “Working at 秋葵app where our members are a priority is important to me. Additionally, working with providers who have their patient’s health and wellbeing as a priority makes being a Provider Engagement Specialist the perfect fit for me. It is an honor to work with a company that truly lives the mission to make a lasting difference in our members lives.”
Lisa manages Vandalia Health and Valley Health System, as well as the providers in the following counties in West Virginia: Boone, Cabell, Clay, Fayette, Grant, Greenbrier, Hampshire, Hardy, Kanawha, Lewis, Lincoln, Logan, Mason, McDowell, Mercer, Mingo, Monroe, Pendleton, Pocahontas, Putnam, Preston, Raleigh, Summers, Tucker, Wayne, Webster, and Wyoming. In addition, Lisa is responsible for assisting providers located in Virginia who see West Virginia members.
Melissa “Missy” Gilbert – Provider Engagement Specialist
937-531-2896 | Melissa.Gilbert@秋葵app.com
Melissa “Missy” Gilbert has been with 秋葵app for 13 years, 11 of those being in Provider Relations. Prior to joining 秋葵app, Missy managed provider practices and understands the importance of having strong relationship with her providers. Born and raised in West Virginia, Missy resides in Parkersburg and enjoys spending her free time with her family and her grandson, Colson.
A message from Missy, “I always strive to deliver excellent service and be the best advocate I can be for my providers.”
Missy manages WVU Medicine and UPMC Western Maryland, as well as the providers in the following counties in West Virginia: Barbour, Berkeley, Braxton, Brooke, Calhoun, Doddridge Gilmer, Hancock, Harrison, Jackson, Jefferson, Marion, Marshall, Mineral, Monongalia, Morgan, Nicholas, Ohio Pleasants, Randolph, Ritchie, Roane, Taylor, Tyler, Upshur, Wetzel, Wirt and Wood. In addition, Missy is responsible for assisting providers located in Pennsylvania and Maryland who see West Virginia members.
West Virginia Contact Information:
秋葵app West Virginia
400 Washington Street East
Suite 401
Charleston, WV 25301
681-319-9500
Kathy Oplinger
Director, Kentucky and West Virginia Marketplace
681-319-9505
Kathy.Oplinger@秋葵app.com
You can also do business with us online any time of the day or night. Visit our to check claims, prior authorization status, member eligibility, coordination of benefits and more.
Key Contact Information
Below is a list of the plan’s phone numbers for general questions, prior authorizations, claim inquiries and more, as well as common fax numbers and addresses. Use this list as a guide to help you find the appropriate contact for your questions.
| Department | Phone | Additional Information |
|---|---|---|
Provider Services | ||
Medical Prior Authorization | ||
Pharmacy Prior Authorization | ||
Pharmacy | ||
Claims | 秋葵app | |
Appeals | Fax: 937-531-2398 秋葵app | |
Care & Disease Management | Referral fax: 866-582-0615 |